HONEYCOMB ALUMINUM DOOR WARRANTY

Limited Lifetime Warranty | Wood Doors with HEXcores Blanks

What This Warranty Covers

HEXcores warrants to the original buyer of a HEXcores wood door (the “Product”) that the Product shall:

1. Not warp for the lifetime of the door. Our warp-free guarantee exceeds the Industry Standard for Architectural Wood Flush Doors ANSI/WDMA I.S. 1A-13 (in effect as of the date of manufacture of the Product) pertaining to warp of.

2. Be free from defects in materials and workmanship.

This Warranty Does Not Cover:

Damage caused by attempts other than HEXcores to repair the Product.
Damage caused by not providing adequate protection from the elements. Adequate protection includes, but is not limited to an overhang extending out at least three-quarters the distance from the bottom of the door to the bottom of where the overhang begins and extending at least 3 feet (3′) past both sides of opening. More overhang may be necessary in areas with extreme weather conditions to adequately protect the door. Proper overhang significantly decreases the chance of warping, checking and delamination caused by the sun and precipitation.
Any door that is specified by the customer where the veneer plank is over 8 inches in width. Our standard manufacturing practice advises against any wood veneer planks to be over 8” in width due to the potential splitting of this natural material.
Product failure due to improper installation.
Damage caused by failure to comply with the finishing, handling or care instructions provided by HEXcores. Including but not limited to damage caused by improper handling or on-site storage once delivered.
Solid-edge doors: Damage caused by improper trimming. Improper trimming includes removing any more material past the solid wood edge, leaving the LVL exposed.
Edge-banded doors: Any edge-banded doors may not be cut along the hinge and latch sides of the door (vertical dimensions of the door).
Damage caused by improper sealing of any of the six-sides of the door and all hardware cutouts. All edges and cutouts must be sealed immediately after fitting and hanging with the integrity of the finish maintained.
Defects caused by bow or nonalignment in the frame or jamb in which the door is hung or improper hanging.
Natural variations in the color or texture of the wood including variations in the appearance of “Product” from Factory Distressing.
Variations or unsatisfactory results in gloss level, texture or appearance resulting from the field application of paint or other finishing material.
Damage from extreme surface temperatures due to use of dark finishes on doors exposed to sunlight.
Slight expansion due to differing environmental conditions.
Damage caused by temperature and moisture buildup where a storm door is used.
Damage caused by others or by any cause beyond the control of HEXcores, including but not limited to, damage caused by normal wear and tear, weathering (including corrosion of components in seacoast applications); customer misuse, abuse, neglect or alteration; or, fire, flood, earthquake, storm, tornado or other acts of nature.
Doors shipped out of the continental US, Hawaii, and Canada.

How Long The Warranty Lasts and What HEXcores Will Do

Should the Product fail to conform to this warranty within a period of 10 years from the date of purchase of the Product, HEXcores will, at its option, (a) repair the Product, (b) replace the Product in the same stage of fitting or finishing as was initially supplied by HEXcores.

After 10 years from the date of purchase of the Product, should the Product fail to conform to this warranty HEXcores will replace your product at fifty-percent (50%) of the current retail price at that time and in the same stage of fitting or finishing as was initially supplied by HEXcores.

What HEXcores Will Not Do

HEXcores is not responsible for transportation, shipping, removal, finishing, labor or installation charges or costs incurred in replacing the Product or any other costs relating to the replacement of the Product. In addition, HEXcores shall not be responsible for indirect, consequential or incidental damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

How to Get Service

Claims under this warranty must be made in writing via email to greg@hexcores.com, with proof of purchase and prior to any repair work. HEXcores reserves the right and must be given a thirty (30) day opportunity to inspect the Product.

How State Law Applies

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

HEXcores shall not be responsible for indirect, consequential or incidental damages, or for any amount in excess of the purchase price of the defective Product, whether the claim is for breach of warranty or negligence. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty sets forth HEXcores’s maximum liability for the Products. HEXcores makes no other warranty, expressed or implied with respect to its Product. No distributor, vendor or HEXcores representative has the permission to alter this warranty.